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Include your booking PNR if your question is about a specific trip.
Most queries are answered within 24 hours on business days.
For booking-specific support, use the live support chat on the trip details page.

Arrive at the airport 3 hours before international flights and 2 hours before domestic ones.
Make sure your passport is valid for at least 6 months beyond your return date.
Keep medication, documents, valuables and a change of clothes in your carry-on.
Stay hydrated and walk around the cabin every hour or two on long flights.
Check visa requirements and weather at your destination a few days before you fly.
Download offline maps, your boarding pass, and a translation app before you leave home.